Occasionally, we may change these Subscription and Cancellation terms. The product you purchased has (a) terminal technical issues, which can’t be solved within 7/30 days. You have purchased another product or license from Wondershare.Ģ. Once the subscription is renewed, the subscribed orders could be refunded under the following situations only.ġ. If you have purchased the orders from other third parties that have not to be mentioned above, please contact your supplier/seller or the platform to cancel the subscription. For orders that are placed via third parties, such as GooglePlay and AppStore, you may need to cancel your subscription or request a refund from Apple Support, or Google Support. You can cancel your subscription any time via the Wondershare Account page or by contacting the Wondershare Support Team. Wondershare will charge your selected payment method (such as your credit card, debit card, gift card/code, or other available methods) for any paid Transactions, including any applicable taxes every month/quarter/year until the subscription is terminated by you or by Wondershare or otherwise in accordance with its terms. If the applicable VAT or GST rate (or other included tax or duty) changes, we will accordingly adjust the tax-inclusive price on your next billing date. We will notify you of any rate change and give you the option to cancel. We may change your plan’s rate at any time. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Wondershare or its service providers reserve the right to collect any applicable return item, rejection, or other fees as permitted by applicable law. Subscription fees are generally billed or charged in advance of the applicable subscription period. You also authorize Wondershare to process the recurring payment for the subscription period. By purchasing a subscription you authorize us to store your payment method(s) and to automatically charge your payment method(s) every month, quarter, or year until you cancel. If you have an e.g., weekly, monthly, quarterly, or annually (as applicable)) the prepaid contract you will be charged the rate stated at the time of purchase, plus applicable taxes. Subject to applicable law, your subscription begins as soon as your initial order is placed. It would be helpful if you could provide your order/payment details to locate your correct order and send a screenshot of the login error. If you still have trouble activating our software, feel free to contact support for more help. Note: If you purchase the product from PurchMarketPlace, Amazon, Stacksocial, etc, the license email may not be your own email address, please double-check the information offered by them. Then activate your software with the Wondershare ID just created. Copy your registration code ( Need to retrieve code) into redeem authority.ģ. Log in to Account Center, and find Redeem. Create a Wondershare ID with your license email.Ģ. You can try to activate it with Wondershare ID.ġ. Need to retrieve code.Īlso, please make sure that you use the correct license on the correct software. You can activate it with your license email and registration code directly. Actually, it does not conflict with the older version you have, and you still have access to the previous version whether or not you upgrade.Please click here to know if your software should be registered with WSID or a registration code. Now is a good time to get the new product with special offers exclusive to our existing users. UniConverter 14 is a brand new product with more features and a better experience. If you bought an old perpetual license for Uniconverter 12/13 before, that license won't activate the Uniconverter 14.0 without your paying for the upgrade. For example, you can get an upgrade from Uniconverter 13.0 to 13.2 for free but an upgrade from Uniconverter 13.0 to 14.0 require a payment. But it does not include new major upgrades. I already paid but why am I being asked to pay?ġ)Check if you have logged in UniConverter software.Īfter purchase, you can try to re-login or restart the software to refresh your account status.Ģ)Check the expiration date of your subscription plan.ģ)Check if you have purchased the correct platform and correct product.Ĥ)Please kindly note that the perpetual license authorizes you lifetime access to only the major version that has been purchased and you can get minor updates for free within this major version.
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